Refund Policy

Refund Policy for Jeweline.ge

Effective Date: 4th November 2024

Thank you for shopping at Jeweline.ge!

We strive to provide high-quality products and a great shopping experience. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

1. Returns To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain types of goods, such as perishable items, intimate or sanitary goods, and hazardous materials, may not be eligible for return. Return Period: You have 14 days from the date of purchase to initiate a return. Proof of Purchase: A receipt or proof of purchase is required to process any return.

2. Refunds Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your original payment method. Processing Time: Refunds are typically processed within 10 business days after approval. Shipping Fees: Original shipping fees are non-refundable. You are responsible for paying the shipping costs for returning your item unless the return is due to our error.

3. Exchanges If you wish to exchange an item, please contact us within the return period. We will be happy to assist with the exchange, provided the item is in stock and meets our return criteria.

4. Non-Returnable Items Certain items are non-returnable, including: Perishable goods, Custom or personalized items Gift cards Downloadable software or digital products Health and personal care items

5. Damaged or Defective Items If you receive a damaged or defective item, please contact us immediately at jewelinege@gmail.com with photos and a description of the issue. We will provide a replacement or a full refund, including any return shipping costs, as applicable.

6. Contact Us If you have any questions regarding our refund policy, please contact us at: Email: support@jeweline.ge Phone: 568 77 58 20